Refund policy

Return, Refund and Shipping Policy

Returns and Refunds

We accept returns of new, unused items in their original packaging withinĀ 30 calendar daysĀ of delivery.

To qualify for a return:

  • Items must beĀ unused,Ā unopened, and in theĀ same conditionĀ in which they were received.
  • Items must be returned withĀ original packaging, manuals, and any included accessories.
  • Proof of purchase is required (order number or receipt).

To initiate a return, please contact our customer support team at sales1@fallbrookirrigation.com and include your order number. Once we receive and inspect the returned item, a refund will be issued to the original payment method within 5ā€“10 business days.

Please note:

  • Shipping fees areĀ non-refundable, unless the return is due to our error.
  • Customers are responsible for return shipping costs unless the item was defective or incorrect.

Shipping Policy

We currently ship within theĀ continental United States.
Orders are processed within 1ā€“2 business days. Delivery times typically range fromĀ 3 to 7 business days, depending on product availability and shipping destination.

We work with trusted carriers to ensure timely and secure delivery. Tracking information will be provided once the order is shipped.

Privacy Policy

We are committed to protecting your privacy.
We collect only the personal information necessary to fulfill your order and process your payment.

We doĀ not sell, rent, or share your dataĀ with third parties, except as required to complete your transaction (e.g., payment processors or shipping providers).
For more details, please refer to our fullĀ https://fairrigation.com/policies/privacy-policyĀ page.

Governing Law

This policy and any transactions or disputes related to our store are governed by the laws of theĀ State of California, United States.